Telephone Banking
Access your banking information anywhere, anytime with our automated telephone banking or speak to any of our helpful Contact Centre representatives! By using any phone*, easy and convenient banking really is at your fingertips. Give us a call!
| Contact Centre Toll-Free 1.800.Friesland QTrade/Friesland Wealth 1.800.Friesland Lost or Stolen Debit Card Toll-Free 1.800.Friesland |
Contact Centre Hours Monday - Friday 8:00 am to 8:00 pm Saturday 9:30 am to 4:00 pm Lost or Stolen Debit Card 24 hours a day |
TELEPHONE BANKING
What can you do?
- Find out account balance(s) and account transaction history
- Bill payment management
- Transfer funds between accounts
- Joint account management: find out account history and transfer funds
- Report lost or stolen debit cards
Follow these 6 easy steps:
- Call us:
- 1.800.Friesland
- Press 2.
- Select your language of choice
- Enter your client number.
- Enter your Telephone Access Code. The first time you call, you will be asked to choose a personalized Telephone Access Code between 4 and 12 digits. Obtain your temporary code by calling the Contact Centre at 1.800.Friesland or by visiting our branch
- Listen and follow the prompts
Use our handy Telephone Banking User Guide (PDF).
CONTACT CENTRE
Need to chat? Our representatives are a great source of knowledge and can assist with many of your account management needs. Here are some of the ways they can help:
Set up and Update
- Update your contact information and password reset
- Online and Telephone Banking set up and support
- Book appointments with Investment Advisors, Loan and Mortgage Specialists
Your Account
- Account management
- Transfer funds
- Bill payments
- Order cheques (Canadian, US and Business orders)
- Order currency, drafts, and travelers cheques
Product Info
- Learn more about RRSP, RRIF, and TFSA
- Invest in various term deposits
- Learn more about mortgage, loan and line of credit options
*Telephone banking requires a touch-tone telephone.