At Friesland N.V. - Finance & Asset Management, we are accountable to, answer to, and work hard for you every single day. If you have a great experience you would like to share, or problem you would like addressed, we encourage you to contact us.

Complaint Resolution Process

If you have a concern with our service it will most likely be addressed at your branch or through the TeleService Centre. Sometimes we will need to investigate further to make sure you are satisfied.

Here are the steps for a quick resolution:

1. Talk to us.
   We are here to help. Please contact your branch or the Contact Centre first, and our staff will do their best to resolve your concern to your satisfaction.
2. Contact our Solution Centre.
   If branch or Contact Centre staff are unable to resolve your complaint, please contact the Solution Centre for further investigation.
   Call:  1.800.Friesland ext. 6344
   Fax: 1.800.Friesland
   Email: solutions.centre@frieslandassets.com