1. What options are available to view cheques online?

• There are two options to view cheques online, you can view a single cheque or you can choose to view multiple cheques at once.

2. How do I view a single cheque?

1. Click on the account link within the ‘My Accounts’ section or click on the ‘View Account Activity’ link under the ‘My Accounts’ dropdown in the orange box on the upper left of your screen.
2. Select the account that you want to view the cheque image from by using the dropdown box
3. Choose your search parameters. For example, show 50 most recent transactions, date range or use the advanced search options and select ‘cheques only’ from the dropdown menu.
4. Click the ‘Search’ button
5. Click on the ‘Cheque Clearing’ link that is displayed within the ‘Account Activity’ breakdown.

3. What information is displayed when I view a single cheque?

• The cheque number, clearing date and account from which the cheque was written are displayed within the ‘Account Activity’ screen of online banking.
• When you click on the ‘Cheque Clearing’ link you will see a picture of the front of your cheque and you will also have the option to click on the ‘Show Back’ button which will display the back of the cheque.

4.  How do I view multiple cheques?

1. Click on the ‘View Cheque Images’ link under the ‘My Accounts’ dropdown in the orange box on the upper left of your screen.
2. Select the account that you want to view the cheque image from by using the dropdown box
3. Select your date range
4. Indicate if you want to see the front only of the cheque or if you want to see the front and back of the cheque by selecting the corresponding radio button
   Click the ‘Search’ button

5. What information is displayed when I view multiple cheques?

• The cheque images from your search criteria will be presented and you will see either the front or the front and back of the cheques depending on your search criteria selection.
• The cheque number, clearing date and account from which the cheque was written are displayed within the ‘Account Activity’ section of online banking.
• If you click on the ‘Cheque Clearing’ link you will see a picture of the front of your cheque and you will also have the option to click on the ‘Show Back’ button which will display the back of the cheque.

6. Can I see the front and back of the cheque?

• Yes, if you have searched for a single cheque and clicked on the ‘Cheque Clearing’ link you will automatically be displayed the front of the cheque. You have the option to see the back of the cheque by clicking on the ‘Show Back’ button. For multiple cheques you have the option to view the front and back by selecting this in your search criteria or you can follow the ‘Cheque Clearing’ link and utilize the ‘Show Back’ button.

7. Can I save the cheque image to my computer?

• Yes, you can right click your cheque image and select ‘Save As’. This action needs to be performed when viewing the front of the cheque image and when viewing the back of the cheque image if you wish to save the front and back of the cheque image to your computer.

8. How far back can I go to view cheques that I’ve written?

• Cheque image history currently goes back to April 2012 and will extend to a total of 24 months once we reach April 2014. After April 2014 history will be a rolling 24 months.

9. Why can’t I see cheques that I’ve written?

• If you’re currently or in the past were using old style cheques which do not include your account suffix within the MICR (number coding on the bottom of your cheque) you will be unable to view the cheque images online.
• To view a copy of one of these cheques please contact your branch and they will retrieve a copy internally for you.

10. Is there a cost for viewing cheques online?

• No, this is a free service available to all our clients that use online banking.